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History
1990
An idea is born.
As a result of working very closely with industrial customers for many years,
the vision of an independent service company became ever clearer. In such a
company, the classical workshop technician becomes a modern service provider.
The classical workshop becomes a widely established service company, which not
only deals with the repair of units, but, where necessary, also deals with pre-production
testing, customer contact, exhibition activities, spare parts queries, logistics
etc.
1991
A vision becomes reality.
The company - Satelliten und Kommunikationstechnik,
owner Thomas Risters, ( = Satelliten und Kommunikationstechnik Risters),
is founded on the 04.10.1991 in Mönchengladbach, Germany.
1992
The vision is given a chance.
takes over all technical matters for the satellite receiver and
LNB manufacturer Cambridge Industries throughout German speaking
nations. assists distributors and dealers, organises and holds training
sessions and exhibitions, and begins the After-Sales-Service.
1993
The concept pays dividends.
As well as Cambridge Industries, in 1993 takes
on the service for a further manufacturer, ALBA/Hinari. 3 employees
are hired.
1994
Customer satisfaction and quality prevail.
The company, which now has 12 employees, moves into new premises in
Niederkrüchten. The service contract for a third, and at the time the most
important, manufacturer, the PACE company, is won.
1997
Expansion without loss of quality.
After closing service contracts with the manufacturers LG-Electronics
and Philips, ´s service concept faces it's first major
test. The challenge, to turn over large quantities whilst maintaining high standards
of quality and at speed (24 – 36 hours), is met. The number of employees
rises to 25.
2000
A good idea requires consequential measures.
The conversion to a limited company, - Satelliten- und
Kommunikationstechnik GmbH, is completed. The manufacturers Alps,
EchoStar and Radix join the concept.
takes over the distribution of various manufacturers´ spare parts
and accessories to wholesale and retailers on the German market. The company
now has 32 employees.
2001/2002
The vision becomes European.
Our service expands throughout Europe. With 45 employees, it is controlled
centrally from in Niederkrüchten.
offers many individual service modules. Contracts with the manufacturers
Samsung, Strong and Fuba
are won.
LG-Electronics entrusts it's entire monitor repair and swap
service throughout Germany, the Netherlands, Belgium, Luxembourg, Austria and
Switzerland to .
2003
Customer satisfaction and quality also prevail in Europe.
As well as it's technological advances, also strikes new routes logistically.
Speed and quality, together with a simplified and uncomplicated returns service
ensure wide-ranging customer satisfaction. ´s spare parts distribution
is further expanded by the take-over of LG-Electronics spare
parts department. With currently 72 employees, our concept has now become reality
throughout Europe, for all of our customers.
2004
Satisfied customers bring new customers
As a result of positive survey responses, one of the major canadian manufacturers of Settop Boxes, Fortec Communications, has asked us to take over the Repair Service for their new range of european products.
Furthermore, were awarded the Repair Service contract with the chinese OEM manufacturer PESI, for their european customers.
As a direct result of first-rate co-operation with LG Electronics, and through our Service + Logistics concepts, we were able to convince LG Electronics to make their Centralised Customer Service for their range of LCD TV products.
This product group can be easily integrated into the monitor Swap repair system, which has been in operation successfully for several years. Our number of employees has risen in relation to the increasing work-loads, so that we currently have 102 employees.
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