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Welcome to the homepage of ... World of Service ...

Nowadays, the production and sale of modern technical units and systems, such as digital satellite receivers, digital terrestrial receivers, LCD and plasma televisions, monitors, beamers and DVD burners, is an extremely complex process, generally involving many differing companies worldwide.

It is not unusual, for example, that a technical product developed in Korea, using components from around the world, is manufactured in China and sold on the European market.

Rapid technical advances lead to the constant technical improvement and changing of products sold worldwide, so that only real experts, with the relevant technical equipment and a communicative proximity to developers are able to follow these complex technical developments.

This becomes particularly problematic when a high-tech product develops a defect and the customer turns to the dealer, expecting a prompt repair.
In this instance the "After-Sales-Service" plays a decisive role, not only in the repair of the faulty product, but also in discerning customer satisfaction with the product and their future purchase behaviour.

This "After-Sales-Service" should only be undertaken by real specialists, who work in close proximity with developers, wholesalers, retailers, department stores and, more importantly, with the end customers. The progress of a product is followed from development to production, from production to sales and from sales to the final disposal. Thus service costs are reduced, as faults can be recognised and dealt with much sooner, and customer acceptance of a particular product is greatly strengthened.

Services is such a company, which can provide you, as the manufacturer / importer, precisely this added-value.

Due to ever-more complex technologies and an ever-increasing variety of products, businesses are concentrating on their core competencies. It is extremely rare for a business to have a well-equipped workshop at its disposal, and it is almost impossible to obtain the necessary specialist tools, original spare-parts and service documentation within the required time-span of 24-48 hours.

The best, most economical solution in such cases is therefore the co-operation with a reliable, well trained and well-equipped "Service Workshop", such as Services, which is able to repair the relevant unit quickly and expertly and is available to all concerned as a competent Service Partner.


Thomas Risters
Geschäftsführer
GmbH



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